Privacy Policy

1. Who we are

In this policy, “inoFux”, “we”, “us” and “our” refer to the business operating the inoFux website and providing its services. “You” refers to a visitor, prospective client, client or other person whose information we process.

inoFux provides digital services such as design, development, user experience engineering and related technical work.

2. Information we collect

The information we collect depends on how you interact with our website and services. It may include:

• Contact details: name, email address, telephone number or WhatsApp contact details.
• Enquiry and project details: company or business name, website URL, requested service, budget range, project description, timeline and how you heard about us.
• Communications: the messages, files or other information you choose to send when discussing a project or requesting support.
• Technical and usage information: IP address, browser and device information, approximate location derived from IP, pages visited, referring pages, interactions and timestamps, where these are collected by our website or tools.
• Transaction information: payment status, invoice details and limited transaction references if you purchase a service. Payment card or banking credentials should be handled by the relevant payment provider, not stored by us unless expressly stated.

Please do not send sensitive personal information unless it is necessary for a project and we have agreed how it will be handled.

3. How we collect information

We may collect information:

• Directly from you when you complete a form, email us, message us, book a call or otherwise communicate with us.
• Automatically through server logs, cookies or similar technologies, if these are enabled on the website.
• From service providers involved in website hosting, analytics, communications, scheduling, payment processing or project delivery.
• From publicly available business information where relevant to a professional enquiry.

4. How we use information

We may use information to:

• Respond to enquiries and determine whether we can provide a requested service.
• Prepare proposals, estimates, agreements, invoices and project communications.
• Deliver, maintain, troubleshoot and improve our website and services.
• Manage client relationships, provide support and keep appropriate business records.
• Protect our systems, prevent abuse, investigate suspected fraud and enforce agreements.
• Understand website performance and usage where analytics are enabled and permitted.
• Send service-related updates. We will send promotional communications only where permitted and provide an opt-out where required.
• Meet legal, regulatory, accounting or dispute-resolution obligations.

We do not intend to sell personal information as a business model.

5. Legal bases for processing

Where applicable law requires a legal basis, we may process personal information because it is necessary to take steps you request before entering a contract, perform a contract, comply with a legal obligation, protect legitimate business interests, or because you have given consent.

Where we rely on consent, you may withdraw it. Withdrawal does not affect processing that took place before withdrawal or processing that has another lawful basis. The legal bases available to you depend on the law that applies to your circumstances.

6. Cookies and analytics

Our website may use essential technologies needed for core functionality. If we enable analytics, advertising or other non-essential cookies, those tools may collect information about how visitors use the site.

We should identify the actual cookies and providers used on the live website, explain their purposes, and provide a consent or preference mechanism where required by law. You can also manage cookies through your browser settings, although blocking some cookies may affect site functionality.

If no analytics or advertising tools are installed, remove references to those tools or update this section to reflect that fact.

7. When we share information

We may disclose information to the following categories of recipients where necessary:

• Service providers: website hosting, cloud storage, email, forms, scheduling, analytics, payment and security providers.
• Project collaborators: contractors or specialists who need relevant information to deliver agreed work and are subject to appropriate confidentiality obligations.
• Professional advisers: legal, accounting or other advisers where reasonably necessary.
• Authorities or other parties: where required by law, to protect rights and safety, or in connection with a legal claim or business transfer.

We aim to share only the information reasonably needed for the relevant purpose. The providers actually used by inoFux should be identified internally and reflected in this policy where appropriate.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing projects, maintaining business and tax records, resolving disputes and meeting legal obligations.

Retention periods vary depending on the type of information and why it was collected. When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely archive it where retention is legally required.

9. Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. Depending on the service and systems involved, measures may include access controls, limited permissions, secure connections, software updates and backups.

No website, transmission or storage system can be guaranteed completely secure. If a personal data incident occurs, we will respond in accordance with applicable legal obligations.

10. International transfers

Our service providers or project collaborators may process information in countries other than the country where you live. Where applicable law requires safeguards for international transfers, we will take steps intended to ensure an appropriate level of protection.

11. Your privacy rights

Depending on the law that applies to you, you may have rights to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, receive a portable copy, or withdraw consent where processing is based on consent.

To make a request, use the contact details in the Contact Us section. We may need to verify your identity and clarify your request. Some rights are subject to exceptions, and we will respond within the timeframe required by applicable law.

If you believe your information has been handled unlawfully, you may also have the right to contact the relevant data protection authority.

12. Third-party websites and services

Our website may link to third-party websites, platforms or tools. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before providing information to a third party.

13. Children’s privacy

Our website and services are intended for businesses and people able to make professional service enquiries. We do not knowingly collect personal information from children in circumstances where parental consent or other safeguards are required. If you believe a child has provided personal information to us improperly, contact us so we can assess and address the matter.

14. Changes to this policy

We may update this policy to reflect changes in our services, technologies, business practices or legal obligations. We will update the “Last updated” date at the top when we make changes. Where required, we will provide additional notice or obtain consent for material changes.